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Enabling permissions for video & audio
Enabling permissions for video & audio

How to enable permissions on your browser to access video-calls

Fiona Jones avatar
Written by Fiona Jones
Updated over a week ago

Google Chrome

If you are using Google Chrome, there are two options to change permissions and make changes. Here is the first way:

  1. Open Chrome

  2. At top of browser to the left of the website URL and to the right of the refresh button you should see a lock icon, click that.

  3. This will open your permissions setting for the website you are on.

  4. Change or confirm that Camera, Microphone and Notifications all say Allow

Still not working or want to make additional changes (like notifications) follow these steps:

  1. Open Chrome

  2. At the top right of your browser, click the three vertical dots then select Settings

  3. Go down to "Privacy and security" section and click Site Settings.

  4. Click Camera or Microphone.

  5. You can set a default for all website to Ask before accessing

  6. Below that you will see a list of website that need access to your video or microphone

  7. Click the > next to

  8. Change Camera and Microphone to say Allow (recommended). If you select Ask, it will ask every time you do a call on Zero Gravity instead of just automatically connecting.

Still have extra questions? Check out Google Chrome's support documentation here: Use your camera and microphone


If your internet browser is Firefox, access your browser permissions by following instructions on this link: How do I open permissions manager?

If you have your settings set to "Always ask", you may see the following dialogue box popup when you try and do a video call and then you can edit settings:


To access Safari permissions for audio and video:

  1. Click on Safari menu at top left of your Screen

  2. Click on Preferences (see image below)

  3. Then a box will pop-up

Now you are in your Safari Preferences menu:

  1. Go to Websites in top menu of box after Privacy

  2. On left select Camera

  3. To the right you should see an option for Zero Gravity and to the right will be a drop down menu. Select Allow. If it says Deny, you will not be able to video call.

    1. Repeat steps above but for Microphone

  4. Exit that box by clicking the red dot in the upper left corner of that box. Return to Safari and try your video call again.

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