If you are using Google Chrome, there are two options to change permissions and make changes. Here is the first way:
At top of browser to the left of the website URL and to the right of the refresh button you should see a lock icon, click that.
This will open your permissions setting for the website you are on.
Change or confirm that Camera, Microphone and Notifications all say Allow
Still not working or want to make additional changes (like notifications) follow these steps:
At the top right of your browser, click the three vertical dots then select Settings
Go down to "Privacy and security" section and click Site Settings.
Click Camera or Microphone.
You can set a default for all website to Ask before accessing
Below that you will see a list of website that need access to your video or microphone
Click the > next to https://app.zerogravity.co.uk
Change Camera and Microphone to say Allow (recommended). If you select Ask, it will ask every time you do a call on Zero Gravity instead of just automatically connecting.
Still have extra questions? Check out Google Chrome's support documentation here: Use your camera and microphone
If your internet browser is Firefox, access your browser permissions by following instructions on this link: How do I open permissions manager?
If you have your settings set to "Always ask", you may see the following dialogue box popup when you try and do a video call and then you can edit settings:
To access Safari permissions for audio and video:
Click on Safari menu at top left of your Screen
Click on Preferences (see image below)
Then a box will pop-up
Now you are in your Safari Preferences menu:
Go to Websites in top menu of box after Privacy
On left select Camera
To the right you should see an option for Zero Gravity and to the right will be a drop down menu. Select Allow. If it says Deny, you will not be able to video call.
Repeat steps above but for Microphone
Exit that box by clicking the red dot in the upper left corner of that box. Return to Safari and try your video call again.