Sometimes life can get in the way which means it can take a little longer for your match to respond.
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​I haven't heard from them in under 1 week:
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We usually find that it is worth waiting to see if they get back to you initially. We'd recommend sending them another message and if they haven't got back to you within a week then let us know.
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​I haven't heard from them in over 1 week:
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Send us an email at hello@zerogravity.co.uk confirming the name of your match along with the last time you have heard from them. We will then give them a nudge so that you can continue with your mentoring!